Privacy Policy

Updated: 01/12/2023

This privacy policy outlines how we collect, use, and protect the personal information you provide to us. By accessing our website and utilizing our counseling services, you agree to the terms of this privacy policy.

1. Information We Collect
We may collect the following types of personal information:
- Name
- Contact details (email address, phone number)
- Billing information
- Session notes and records
- NDIS information
- Health fund details

2. Legal Basis for Processing
We process personal information based on the following legal grounds:
- Consent: When you voluntarily provide information.
- Contractual necessity: To fulfill our counseling services.

3. How Information is Collected
We collect information through:
- Contact forms on our website
- In-person or telehealth sessions
- Email and other communication methods
- If you are NDIS funded, we may gather information through other stakeholders (with your consent)

4. Purpose of Processing
We process personal information for the following purposes:
- Providing counselling services
- Billing and payment processing
- Record-keeping and compliance with legal obligations

5. Sharing of Information
We sometimes share your personal information:

  • with third parties who work with our practice for business purposes, such as accreditation agencies or information technology providers – these third parties are required to comply with Australian Privacy Principle guidelines and this policy

  • with other healthcare providers

  • when it is required or authorised by law (e.g. court subpoenas)

  • when it is necessary to lessen or prevent a serious threat to a client’s life, health or safety or public health or safety, or it is impractical to obtain the patient’s consent

  • to assist in locating a missing person

  • to establish, exercise or defend an equitable claim

  • for the purpose of confidential dispute resolution process

  • when there is a statutory requirement to share certain personal information

  • when providing health services, through My Health Record (e.g. via Shared Health Summary, Event Summary).

Only people who need to access your information will be able to do so. Other than while providing health services or as otherwise described in this policy, our practice will not share personal information with any third party without your consent.

Our practice will not use your personal information for marketing any of our goods or services directly to you without your express consent. If you do consent, you may opt out of direct marketing at any time by notifying our practice in writing.

6. Security Measures

We implement security measures to protect your personal information from unauthorized access and disclosure. Our practice stores all personal information securely. We also use password protected computers, tablets, and smartphones.

7. User Rights

You have the right to:

- Access and request a copy of your personal information

- Correct inaccuracies in your personal information

A fee will be charged in some cases for preparation of these documents

8. Feedback
We take complaints and concerns regarding privacy seriously. You should express any privacy concerns you may have in writing via the below contact details. We will then attempt to resolve it in accordance with our resolution procedure.

Attn: Jasmin Fitzsimmons

info@therapybyjas.com.au

We will respond to the complaint within 30 days of receiving the complaint in writing.  You may also contact the OAIC. For further information visit www.oaic.gov.au or call the OAIC on 1300 363 992.

If you are an NDIS participant, and are not satisfied with the response you recieve, you can contact the National Disability Insurance Agency by calling 1800 800 110.

9. Updates to the Privacy Policy

We may update this privacy policy. The latest version will be posted on our website. Please regularly check our privacy policy to ensure you are up to date.

10. Consent
By using our services, you consent to the terms of this privacy policy.

Embedded Content
This website may include embedded content (e.g. videos, images, articles, etc.). Embedded content belongs to the website it links to and thus their website may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content

Cookies
To improve your experience on our site, we may use 'cookies'.  A cookie is a small text file that our site may place on your computer as a tool to remember your preferences. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of our website.

Links to other websites
Our website may contain links to other websites. Please be aware that we are not responsible for the privacy practices of such other sites, and these websites are not subject to our privacy policy. We are not responsible for the content of these websites or the privacy practices of these sites.  If you navigate to other websites via our website, we advise you to read their privacy policy.

Definitions

In this Privacy Policy, the following terms have the meaning given to them below unless the context requires otherwise:

  • Personal Information: has the meaning given to it in the Privacy Act, which includes information or an opinion about an identified individual, or an individual who is reasonably identifiable whether the information or opinion is true or not or in a material form or not;

  • Privacy Act: means the Privacy Act 1988 (Cth);

  • Privacy Policy: means this privacy policy as amended from time to time made available on our website;

  • Sensitive Information: has the meaning given to it in the Privacy Act, which includes information or an opinion about an individual’s racial or ethnic origin, political opinions, religious beliefs, sexual orientation or criminal record; and

  • You/Your: means the individual who we collect the Personal Information from and about.